When Rituals, a global cosmetic company, started to see rapid growth, they adopted a branded employee engagement platform to keep their workforce on the same page. They called this Speakap product, ‘Rituals Connect’ – one app to keep all employees connected. With it, they’re able to share knowledge from HQ to employees, provide trainings, and strengthen their onboarding experience.
In today’s day and age, employee engagement is everything for company growth. And that’s especially true for frontline employees. Customer-facing (frontline) employees who are happy, bring the company more profit – especially when they’re motivated and well-informed. If the workforce is aware of products and services, they’re able to provide a seamless customer experience, which naturally makes you stand out from the competition.