Challenges:

  • Frontline employees are using private messaging tools (such as WhatsApp) to share information, and print out their work schedules
  • Lack of instant support when employees call in sick, making it difficult for management
  • Managers cannot easily interact with employees and share new promotions, menu changes and/or HR related news 
  • Frontline employees resort to using public social media channels to communicate about work-related matters instead of using a social intranet
  • HR doesn’t have an internal marketing tool to easily communicate about employee recognition and rewards
  • Frontline employees are not always tech savvy, and most don’t have a corporate email address

Solution:

An employee hub that lets frontline employees receive important HR related information, view work schedules, and properly communicate relevant information with guests/customers to give them the best possible experience. Also, information is shared faster across the facility for all hourly staff via an employee app.

timelines-c2-badgeImpact:

Faster onboarding, higher employee satisfaction, and better guest service.

+80% of the employees signed up for the employee app, and +3.2x logins per day.