Frontline workers can make or break a company as they are the faces your customers see and engage with. As the drive for customer-centricity intensifies, organizations will need to hire people with diverse characteristics and credentials to connect with their customers.
Incorporating internal communication strategies is vital to business success in today's fast-paced world. It’s commonly seen that poor communication between team members impacts key performance indicators (KPIs) negatively.
If today’s labor market suggests anything, it’s that companies need to rethink their retention and recruitment strategies. The hospitality industry, for instance, has seen the average hourly wage go up 22% since November 2019, according to the Bureau of Labor Statistics. This has changed since the pre-pandemic as employers offer more competitive pay to refill positions lost or eliminated during Covid.
Articles Employee communication
Most HR professionals will agree that the high turnover rates in the construction industry make managing labor as a resource very difficult. Employee retention is a countrywide challenge, and at the end of 2022, the U.S. Bureau of Labor Statistics reported that the U.S. set a new resignation rate record.
What is the role of an internal communicator in relation to business growth? What initiatives can internal communicators take to contribute towards the company’s success?
Internal communications Articles
Communication is the cornerstone of any successful business. All levels of employees from desk staff to field workers need to be informed and engaged by management so they not only feel valued for their contributions, but can keep projects running efficiently, on time, and on budget. This is particularly the case in sectors with frontline staff where there are so many moving parts that must align.
Why does employee retention matter? What are some tactics that internal communicators can use to increase employee retention? How can internal communicators convince management to invest in employees?
It’s becoming increasingly clear to internal communicators that company culture is an integral part of any business. And it’s especially crucial when it comes to organizations with frontline workers. A well-developed culture can have a huge impact on the overall success of an organization, as it dictates how employees interact with each other and with customers. It impacts employees with job satisfaction, a sense of belonging, and boosts morale.
Frontline employee turnover remains alive, with company culture as a solid answer to attracting and retaining talent. This white paper looks at the role of company culture and its impact on the workforce. It showcases some of the ways that Domino’s Pizza instills company culture within their company brand, and the impact created.
Workplace culture is one of the most potent driving forces in an organization. It is the attitude and beliefs about how things get done and is felt in all communications, settings, and actions. This is the human factor of the business that can keep employees motivated, inspired, and feel secure in their work.