Most HR professionals will agree that the high turnover rates in the construction industry make managing labor as a resource very difficult. Employee retention is a countrywide challenge, and at the end of 2022, the U.S. Bureau of Labor Statistics reported that the U.S. set a new resignation rate record.
Communication is the cornerstone of any successful business. All levels of employees from desk staff to field workers need to be informed and engaged by management so they not only feel valued for their contributions, but can keep projects running efficiently, on time, and on budget. This is particularly the case in sectors with frontline staff where there are so many moving parts that must align.
It’s clear that companies heavily depend on internal communication tools to get their message across to thousands of employees at a time. But when communication features like Teams and Outlook of Microsoft are down, productivity and access to information can be heavily impacted.
Employee engagement best practices are essential for any HR team looking to create a positive working environment for their organization. Highly engaged employees are more productive and better problem-solvers, leading to greater innovation and higher customer satisfaction. Engaged employees also stay with the company longer, reducing costly turnover.
Only 2 in 3 workers trust the decisions their organization’s senior leadership make (Ipsos Karian and Box, online survey May 2022). So how can leaders build trust in the workplace? As an expert of Internal Communication Strategy, one of the ways that you can gain your place as a trusted advisor in the company is by rolling out leadership training that can positively impact frontline workers and build trust in the workplace.
When Rituals, a global cosmetic company, started to see rapid growth, they adopted a branded employee engagement platform to keep their workforce on the same page. They called this Speakap product, ‘Rituals Connect’ – one app to keep all employees connected. With it, they’re able to share knowledge from HQ to employees, provide trainings, and strengthen their onboarding experience.
Why have we put together employee engagement quotes? Because in today’s day and age, employee engagement is everything for company growth. And that’s especially true for frontline employees. Customer-facing (frontline) employees who are happy, bring the company more profit – especially when they’re motivated and well-informed. If the workforce is aware of products and services, they’re able to provide a seamless customer experience, which naturally makes you stand out from the competition.
Let’s face it, digital transformation is only really successful when employees are on board. It’s critical that employees be part of the change that comes with implementing a new tool in the workplace, both for employee well-being and for the success of the tool. But, of course, getting all frontline employees to buy into that change can be a challenge.