Insights | Employee experience

All Articles Videos White Papers Infographics Reports
Article featured image

Integrating Frontline Employee Training into Daily Workflows

Employee experience

Let’s be honest—nobody, and I mean nobody, enjoys sitting through typical corporate training. Whether in-person or virtual, these sessions often feel like a tedious obligation. This is especially true for frontline employees who are constantly on the move, managing tasks that can’t afford to be put on hold. Discover how integrating training into the daily workflows of frontline employees can boost engagement, retention, and productivity.

Article featured image

2024 Qualtrics Global Study: Why Happy Employees Are The Secret to Customer Loyalty

Customer experience Employee experience

Feeling swamped by the challenge of improving both Employee Experience (EX) and Customer Experience (CX)? You’re not alone. Many believe that these require separate strategies, but here’s the real deal: a happy, engaged workforce is the secret sauce to delivering outstanding customer experiences. Let’s unpack this idea using insights from the 2024 Qualtrics Global Study.

Article featured image

20 John DiJulius Employee Experience Quotes Every HR Leader Should Know

Employee experience

In this article, we explore insights from customer service expert and author of “The Employee Experience Revolution: Increase Morale, Retain your Workforce, and Drive Business Growth” - John DiJulius, emphasizing the crucial link between employee experience and business success.

frontline employee training

4 Aspects of Maximizing ROI Through Frontline Employee Training

Employee experience

Investing in frontline employee training without seeing tangible results can be frustrating, right? It’s a common struggle. Over a third of HR and L&D professionals face difficulties demonstrating training ROI to their finance teams. Why? Because training data is often invisible, information is scattered, and the real impact on business KPIs is murky at best. Here’s how you can make every training dollar work harder and smarter.

Article featured image

Frontline Employee Experience Trends for 2025 and Beyond

White Papers Employee experience

Are you itching to boost your frontline employees’ satisfaction and engagement? This white paper breaks down the latest trends and strategies to craft an EX program that truly resonates.

Article featured image

Employee Experience and Customer Experience: Which should come first?

Employee experience

Let’s be honest: If you’re laser-focused on customer experience (CX) to grow your business, you’re definitely on the right path. But there’s a crucial piece you might be missing, and it could seriously hold you back. What’s that missing piece? Your frontline employee experience (EX). This blog is here to break down why EX matters so much and how to get it right with an employee experience app.

Employee Experience Statistics

11 Employee Experience Statistics to Evaluate Your Strategy

Employee experience

If you've been scratching your head wondering how to amp up the vibes in your workplace and improve employee experience, you've stumbled on the right article. Pro tip: These statistics become more meaningful with an employee experience app. So, buckle up and prepare to get the lowdown on the latest employee experience statistics!

ROI of an employee experience platform

How to Measure the ROI of an Employee Experience Platform

Employee experience

We get it – it’s tough to show how internal communications and an Employee Experience Platform (EXP) truly benefit the business. How do you measure the real impact of better communication and engagement? It’s tricky to directly link these improvements to boosts in productivity or efficiency. But when you can show numbers, the benefits to stakeholders become crystal clear.

Article featured image

How to Convince Your CFO To Invest in an Employee Experience Platform

Employee experience

You're in a meeting pitching the business case for an employee experience platform, the tension is so thick it can be cut with a knife, and your CFO just uttered the dreaded words, "It's a no from me." 😰 Harsh but expected, because we all know how hard it is to convince a CFO to allocate funds for new initiatives even if you’ve prepared the pitch of a lifetime. But don't worry! By understanding the objections your CFO might raise to back up their "no," you can be prepared to refute them and turn that "no" into a resounding "yes."

Article featured image

Why Creating a Great Frontline Employee Experience Starts With Tech Tool Consolidation

Employee experience

Let's get real for a sec. Your frontline workforce is lost in a jungle of apps. Need to chat? There is an app for that. Learning & development? Yup, another app. Payslips, scheduling, feedback—you name it, there’s an app for it. Tech promised to make life easier, but here we are, drowning in tools. Instead of a streamlined workday, we’ve created chaos. Multiple logins, different interfaces, and confusing learning curves are turning employee experience into a nightmare. But, what’s employee experience, and how does tech tool consolidation impact it? Let’s find out.