Customer experience Employee engagement
How do you instantly communicate with each and every frontline employee across a casino? How does your message get across in an establishment that's busy, large, and open 24/7?
Customer experience Employee engagement
We spoke with Sanne Oosterhoff, Group Operations Director at nexeye, the optical retail platform that includes chains Hans Anders, eyes + more, and Direkt Optik (with more than 700 stores and 4,000 employees, operating in 5 European countries). Sanne has implemented an employee communication app (using Speakap) at three companies (!) throughout his career in operations.
Customer experience Employee engagement
Reaching frontline employees can be a challenge, especially when time-sensitive news or updates need to be shared from HQ to floor workers. How do you ensure that each and every frontline employee gets the right message at the right time? How do you reach them in times of crisis? How do you make sure they have the information they need to do their job? The short answer: using an employee communications app.
Why is employee engagement important for HR and internal communication professionals? How can personal growth initiatives help increase employee engagement? What types of personal growth initiatives can HR consider and implement?
Why is employee engagement important for growing companies? How can an employee engagement platform improve frontline communication? What are the benefits of using an employee hub?
What are good employee engagement practices? How do you retain employees? How do you bridge the employee communication gap between HQ and the work floor? Is measuring employee engagement important?
Let’s face it, a big part of Human Resource management involves technology these days. And why is that? Digitalization of HR can impact the employee experience, but can also impact communication between HQ and the work floor. With the right tools in place, the digitalization of HR can also have an economic impact on companies.
Customer experience Employee engagement
When Rituals, a global cosmetic company, started to see rapid growth, they adopted a branded employee engagement platform to keep their workforce on the same page. They called this Speakap product, ‘Rituals Connect’ – one app to keep all employees connected. With it, they’re able to share knowledge from HQ to employees, provide trainings, and strengthen their onboarding experience.
Why is employee engagement important for HR and internal communication professionals? How can personal growth initiatives help increase employee engagement? What types of personal growth initiatives can HR consider and implement?
Why have we put together employee engagement quotes? Because in today’s day and age, employee engagement is everything for company growth. And that’s especially true for frontline employees. Customer-facing (frontline) employees who are happy, bring the company more profit – especially when they’re motivated and well-informed. If the workforce is aware of products and services, they’re able to provide a seamless customer experience, which naturally makes you stand out from the competition.
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