Insights (2)

5 Crisis Communications Lessons from Starbucks

Articles

Last April, the global coffee giant Starbucks was sucked into a conversation about racial bias when an incident took place at one of their Philadelphia restaurants. The manager of the unit accused two African-American men of trespassing; police were called, the men were wrongly arrested, and the outcry was nationwide.

5 Ways To Improve Communication at Work

Articles

An Ark Group survey amongst CEO’s cited effective internal communication as the critical factor by almost 95% of the CEO’s surveyed. However, only 22% thought their own company’s internal communication was all that effective...

Internal communication – a strategic perspective

White Papers

Over the past few decades, the way in which C-suite managers have utilised internal communication has changed dramatically. Whereas boards previously only considered internal communication from a tactical standpoint, now it has become a priority. This whitepaper demonstrates how internal communication contributes to change management and internal marketing, and how social media have recently evolved to play a key supporting role.

Key Learnings From the Coronavirus Shutdown Through the Eyes of HR Leaders

Infographics

Huge changes took place across industries during the first wave of coronavirus, with many businesses thriving while others struggled to maintain an aligned workforce. In this infographic, we gathered the most compelling quotes from HR experts on how internal communications impact business continuity and shape the post-COVID workplace's future.

Content Strategy Template

White Papers

If you’re using an employee app to reach your frontline workers — you’ll need a content strategy. Where to even begin? Get a jump-start on creating an employee engagement strategy that works for your company.

Generation Z and the future of internal communication

White Papers

Talented members of generation Z, born between 1990-2000, are slowly but surely entering the workplace. They clearly have their own opinions, expect a lot from their employers and don’t need to be told about social media and smartphones. Welcome to the new era of internal communication!

Onboarding checklist

White Papers

This onboarding checklist provides a valuable framework with all the information that a new colleague needs to know. Of course, there’s no such thing as one-size-fits-all onboarding experience, so use this document as a guide to be personalised according to your organisations needs.

Why Workplace Culture Is the Alpha and Omega of Employee Loyalty and Relationships

Infographics

When a company makes a serious commitment and takes pride in how its values and beliefs are embodied throughout its workforce, it can attract top-notch talent, increase happiness, create a sense of fulfilment, positively impact performance and ultimately, improve employee relationships, loyalty and retention.

Research Study - The Culture Factor: Improving Employee Loyalty and Relationships

Reports

With employee loyalty, engagement is often perceived to be a key differentiator. But as this study indicates, culture must be given more priority among HR and operations teams because it can have far more pernicious consequences and impacts on employee satisfaction, workplace relationships and loyalty.

Bridging the Internal Communications Gap - What Frontline Employees Really Want & Need

Infographics

Delivering smart, engaging and relevant communications to non-desk workers is no easy feat and a one-size-fits-all approach will always be problematic. Technology, with all its benefits of added convenience, productivity and entertainment, can help improve the ways in which companies in the retail, hospitality and entertainment sectors reach, engage and empower their non-desk workforces.