Insights (2)

The New Digital Home of Siewert & Kau

Customer experience Employee engagement

How do you instantly communicate with each and every frontline employee? How does your message get across in the wholesale and retail industry with a dispersed workforce?

Promoting Frontline Diversity in the Workplace

White Papers Frontline employees

By creating a DE&I strategy, utilizing resources and tools, and monitoring progress, you can ensure diversity in the workplace as well as inclusivity for your frontline workers. This can unfold a productive and prosperous environment while limiting turnover. This white paper presents the need for DEI and how to implement it for your organization.

Concrete Actions to Retain your Frontline Employees

Reports Frontline employees

In this 3-part series, we explore concrete actions businesses can take to retain their frontline workers. We delve into the reasons why frontline workers leave, and provide actionable steps businesses can take to address those reasons. We cover topics such as upskilling, career advancement, employee wellbeing, and effective management techniques.

Part 2: Measuring Employee Engagement: Key Metrics

Articles Frontline employees

Employee engagement is a crucial aspect of running a successful organization. Engaged employees are more productive, loyal, and more likely to stay with their employer long-term. However, measuring the impact of your actions on employee engagement can be challenging. 

Why Should You Encourage DEI in the Workplace?

Internal communications Articles

DEI policies are a necessity in modern-day organizations. They ensure employees feel safe and engaged, and this boosts overall productivity and growth metrics. But where do you start to implement DEI in the workplace?

Part 1: How to Stem the Tide of Frontline Worker Turnover

Articles Frontline employees

As the job market becomes increasingly competitive and unemployment rates continue to drop, retaining frontline workers has become a top priority for businesses. Losing skilled and experienced employees not only leads to a loss of productivity but also incurs additional costs in terms of hiring and training new employees. To combat this issue, businesses need to take proactive measures to keep their employees engaged and satisfied. 

How to Use Internal Communications to Retain Seasonal Workers

Webinar recordings

We connected with Q&D Construction’s Communications Director, Garrett Valenzuela, to address their stellar strategy for retaining seasonal workers. Hosting the webinar was our very own Tobi Anderson, Head of Customer Experience at Speakap.

Building an Inclusive Workplace: Leadership Tips

Articles Frontline employees

Frontline workers are among the most valuable employees in an organization. They represent the public face of the company in industries from healthcare to foodservice, and make tremendous contributions to the economy, yet they are often overlooked and undervalued. These workers also struggle more financially with fewer opportunities and support systems in place to help them advance and feel unsupported in the workplace. For these reasons, it’s critical for leaders to create an inclusive workplace by not only implementing Diversity, Equity, and Inclusion (DEI) initiatives, but being open and transparent in communicating those programs down to the frontline.

Internal Communications Fireside Chat

Employee engagement Videos

How are business outcomes linked to internal communications practitioners? What is the role of internal communications in change management and communicating about new technologies?

How Employee Apps Boost Workplace Inclusion

Articles Workplace inclusion

Frontline workers can make or break a company as they are the faces your customers see and engage with. As the drive for customer-centricity intensifies, organizations will need to hire people with diverse characteristics and credentials to connect with their customers.