Insights | Anete Vesere

2024 Qualtrics Global Study: Why Happy Employees Are The Secret to Customer Loyalty

Customer experience Employee experience

Feeling swamped by the challenge of improving both Employee Experience (EX) and Customer Experience (CX)? You’re not alone. Many believe that these require separate strategies, but here’s the real deal: a happy, engaged workforce is the secret sauce to delivering outstanding customer experiences. Let’s unpack this idea using insights from the 2024 Qualtrics Global Study.

20 John DiJulius Employee Experience Quotes Every HR Leader Should Know

Employee experience

In this article, we explore insights from customer service expert and author of “The Employee Experience Revolution: Increase Morale, Retain your Workforce, and Drive Business Growth” - John DiJulius, emphasizing the crucial link between employee experience and business success.

How to Develop a Workforce Engagement Strategy from Scratch

If you’re wondering how to build a frontline workforce engagement strategy, this comprehensive guide will take you through the steps and prime you for success.

4 Aspects of Maximizing ROI Through Frontline Employee Training

Employee experience

Investing in frontline employee training without seeing tangible results can be frustrating, right? It’s a common struggle. Over a third of HR and L&D professionals face difficulties demonstrating training ROI to their finance teams. Why? Because training data is often invisible, information is scattered, and the real impact on business KPIs is murky at best. Here’s how you can make every training dollar work harder and smarter.

Check Out These Top 6 Drivers Of Employee Engagement

Employee engagement

Learn about the core drivers of employee engagement and devise actionable strategies and tactics for boosting engagement in your organization. Bonus: Tips to implement an employee engagement app in your organization.

Employee Experience and Customer Experience: Which should come first?

Employee experience

Let’s be honest: If you’re laser-focused on customer experience (CX) to grow your business, you’re definitely on the right path. But there’s a crucial piece you might be missing, and it could seriously hold you back. What’s that missing piece? Your frontline employee experience (EX). This blog is here to break down why EX matters so much and how to get it right with an employee experience app.

11 Employee Experience Statistics to Evaluate Your Strategy

Employee experience

If you've been scratching your head wondering how to amp up the vibes in your workplace and improve employee experience, you've stumbled on the right article. Pro tip: These statistics become more meaningful with an employee experience app. So, buckle up and prepare to get the lowdown on the latest employee experience statistics!

How Effective Communication Boosts Employee Engagement

Employee communication

Wondering how top-notch communication can transform your workplace? We've got you covered with practical strategies and insights on fostering a vibrant, engaged team through effective communication.

How to Measure the ROI of an Employee Experience Platform

Employee experience

We get it – it’s tough to show how internal communications and an Employee Experience Platform (EXP) truly benefit the business. How do you measure the real impact of better communication and engagement? It’s tricky to directly link these improvements to boosts in productivity or efficiency. But when you can show numbers, the benefits to stakeholders become crystal clear.