How TALKE USA Centralized Critical Communication in One Platform

We caught up with Lindsay Morgan, Communications Supervisor at TALKE USA, to talk about ditching scattered tools (think: texts, emails, bulletin boards) and finally having one place to reach everyone. With Speakap, their comms got faster, clearer, and — bonus — people are actually engaging with it.

About TALKE USA

• Industry: Logistics & Chemical Transportation
• Location: United States
• Employees: Office + Field Teams

TALKE USA is part of the global TALKE Group, a leading logistics service provider for the chemical and petrochemical industries. With teams operating across complex environments and regulated workstreams, TALKE USA prioritizes safety, compliance, and operational efficiency in everything they do.

The challenge: Too many channels, not enough clarity

Before Speakap, internal communication was a fragmented effort.

Email. Bulletin boards. Digital signage. Toolbox talks. Text messages. Even SharePoint.

“We had critical documents and resources scattered across different platforms,” says Lindsay Morgan. “Employees had to dig — or ask someone — to find what they needed.”

Important updates often depended on supervisors relaying information, which wasn’t scalable. Employees were frustrated by the inconsistency. And in high-risk environments like chemical logistics, information gaps can quickly become safety risks.

The solution: one place for everything that matters

When it came to choosing a new employee communication platform, TALKE USA had two clear priorities:

1. A centralized place where employees could access everything — from crisis updates to HR and benefits
2. A platform that could integrate with tools they already used, like SharePoint

That’s where Speakap came in.

We wanted an all-in-one platform where people didn’t have to jump between systems. Day-to-day updates, crisis alerts, links to HR portals, company news — all in one place.

Speakap wasn’t just a way to send information. It became the digital front door to their internal operations — tailored to every employee’s role.

The onboarding: smooth, structured, and people-first

TALKE USA’s onboarding experience was built around support and momentum. With the help of their Speakap Customer Success Manager, the team rolled out a pilot program and launched with strong internal alignment.

The onboarding went really smoothly. Tobi was great — she came with creative promo ideas, helped us activate our pilot group, and made sure our department structure and HR sync were properly set up.

The focus wasn’t just on implementation. It was about making sure the platform fit seamlessly into how teams were already working — with zero disruption and maximum clarity.

The results: higher engagement, faster crisis response

Once Speakap was live, the difference was immediate — especially during high-stakes moments.

Speakap has definitely boosted engagement. More employees are seeing and interacting with our posts. And when we send crisis communications — especially severe weather alerts — we can track reach and response in real time.

That visibility matters. TALKE USA now knows when messages land, and where to follow up — turning communication from a guessing game into a measurable, manageable process.

Favorites? Knowledge Base and real-time feedback

A smarter way to access information

One of the biggest improvements for TALKE USA has been the rollout of Knowledge Base. It’s helping simplify how employees find and access what they need — without endless scrolling or digging through shared drives.

We’re aiming to simplify the menu so people don’t have to scroll endlessly. It’s been a big help for organizing everything from handbook sections to our code of conduct.

Now, HR documents, internal policies, onboarding materials, and even operations training videos live in one central place — tailored to each employee’s role.

Real-time feedback, without the wait

Before Speakap, gathering feedback across the organization was slow and inconsistent. Now, it’s fast, scalable, and part of daily operations.

Posting a poll takes just seconds — and we often get large-volume responses that same day. It’s been a huge shift in how we gather input.

And it’s not just polls. Open groups and in-app news posts have become natural spaces for employees to engage, react, and recognize each other — making communication feel more two-way than ever.

Final thoughts: a partner you can count on

For TALKE USA, choosing Speakap wasn’t just about functionality. It was about finding a platform — and a team — they could trust.

I would say that Speakap is a company that’s there with you every step of the way. They’re responsive, supportive, and always thinking ahead. They don’t just react to problems — they look for ways to improve the experience.

Thinking about simplifying internal communication?

TALKE USA replaced the chaos of email chains, scattered texts, and handwritten updates with one app their teams actually use.