Retail Franchise relationships
The Challenge: Crisis? And how can we be present 24/7? Domino's was and still is in a great position to meet the world's massive demand for pizza. However, when the pandemic hit, real-time messaging across teams became extremely important. Sharing COVID updates and monitoring progress through an employee hub was vital to keep employees hungry for work!
The Challenge: Scattered channels made communication impossible Shell was looking to bring together its employees who primarily work around-the-clock shifts. Their retailers (Franchisee), station employees, and office personnel make up the 3 layers of Shell's organization. Each service station has its own team with its own communication channel. It used to take corporate a week (!) to gather information from service stations, format it into newsletters, and distribute it.
