<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=420188928656713&amp;ev=PageView&amp;noscript=1">

Hotel Okura Amsterdam

Case study

Hotel Okura Amsterdam trusts speakap to connect their entire workforce.


About Hotel Okura Amsterdam

Industry: Hospitality
Location: Amsterdam

Hotel Okura is a luxury resort and a member of The Leading Hotels of the World, with over 380 guest suites.

The hotel’s staff totals over 500 members, and growing. The organization is tasked with ensuring world-class service across the hotel’s 4 on-site Michelin star restaurants, conference and banquet facilities, spa, and guest suites. 


The challenge

Communicating with a large, guest-facing, non-desk workforce was daunting. For help with its mobile employee communications, Hotel Okura turned to Speakap seeking to:

  • Move away from disjointed channels, like email and Whatsapp
  • Create an inclusive internal community where employees feel heard
  • Align both frontline and home office teams through effective, secure, and timely internal dialogue
  • Reliable and scalable communications for deskless workers

Okura image 1

The results

After researching internal communication mobile apps and then implementing Speakap’s web and mobile employee communication app, employee satisfaction, productivity, and retention rates soared. Hotel Okura achieved the following results after deploying the Speakap mobile app for employee engagement:

  • 90% user adoption, with 60% of users active daily on average
  • The average user logs in 5 times daily, spending 45 seconds per visit
  • +90% mobile usage vs. desktop

Free demo

Other case studies

Have a look amongst our other client case studies, to discover how we provided the perfect solution for their needs.

Check case studies

ROI Calculator

So, what’s in it for you and your company? Use our ROI calculator to discover your Return On Investment.

Calculate your ROI

Get a demo

Does your problem seem unique? Not to worry. Schedule a demo to talk to one of our specialists about your specific needs and problems.

See Speakap in action