Speakap the Blog

# food industry

emotional engagement frontline front line employees staff motivated

Frontline employees need to be able to express their emotions to their coworkers and manager. If they can’t share thoughts and feelings, the level of their customer service is seriously affected. This is concluded in the scientific research report “Staying engaged on the job: The role of emotional labor, job resources, and customer orientation”, recently published by the European Journal of Marketing.

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