Hotel Okura is a luxury resort and a member of The Leading Hotels of the World, with over 380 guest suites.

The hotel's staff totals over 500 members and growing. The organization is tasked with ensuring world-class service across the hotel's 4 on-site Michelin star restaurants, conference and banquet facilities, spa, and guest suites.

The Challenge:

Connect a dispersed workforce with fast and reliable employee communication

Communicating with a large, guest-facing, non-desk workforce was daunting. Hotel Okura wanted to improve its employee communications and:

  • Move away from disjointed channels, like email and Whatsapp
  • Create an inclusive internal community where employees feel heard
  • Align both frontline and home office teams through effective, secure, and timely internal dialogue
  • Create reliable and scalable communications for deskless workers

The Solution:

A mobile-first employee app that works for everyone

After researching internal communication mobile apps, Hotel Okura decided to implement Speakap’s employee communication app with a vision to increase employee satisfaction, boost productivity, and and control retention. 

The Results:

Let the number speak for themselves

  • 90% user adoption, with 60% of users active daily on average
  • The average user logs in 5 times daily, spending 45 seconds per visit
  • +90% mobile usage vs. desktop