How TALKE USA Simplified Document Access for Their Field Teams

We caught up with Lindsay Morgan, Communications Supervisor at TALKE USA, to talk about ditching scattered tools (think: texts, SharePoint links, and breakroom bulletin boards) and finally having one place to house all the information their teams need to work safely and stay informed.

About TALKE USA

TALKE USA is part of the global TALKE Group, a leading logistics service provider for the chemical and petrochemical industries. With both field and office-based teams working across complex, regulated environments, clarity and compliance are non-negotiable.

The challenge: Critical info spread across too many places

Before Speakap, important documents — policies, code of conduct, safety training — were scattered across platforms. Teams had to dig through SharePoint folders, check emails, or rely on their supervisors to get what they needed.

We had critical documents and resources scattered across different platforms. Employees had to dig — or ask someone — to find what they needed.

That wasn’t just inefficient. In high-risk environments like chemical logistics, it created real risks.

The solution: One central, searchable home for knowledge

With the Knowledge Base, TALKE USA finally had a way to centralize essential documents, training videos, onboarding resources, and policies — all organized by role and location.

We’re aiming to simplify the menu so people don’t have to scroll endlessly. It’s been a big help for organizing everything from handbook sections to our code of conduct.

Whether it’s new hires looking for orientation materials or site staff needing a refresher on protocols, they now know exactly where to go — no more chasing links or asking around.

The result: Clarity, consistency, and control

Since rolling out Knowledge Base, TALKE USA has seen measurable improvements in how employees find and use information:

• Less time spent searching for documents
• Fewer one-off requests to HR and supervisors
• More confidence that teams are referencing the right, most up-to-date content
• Better support for compliance and training — especially in the field

Now, HR documents, internal policies, onboarding materials, and even operations training videos live in one place — tailored to each employee’s role.

Why it works: Knowledge that’s actually accessible

What makes the Knowledge Base stick? It’s not just another file system. It’s mobile-friendly, role-specific, and embedded in the same platform teams already use to get updates and news.

It’s information, made usable.

Thinking about simplifying how your workforce accesses critical information?

TALKE USA did it with Speakap’s Knowledge Base — and your teams can too.

The Knowledge Base has made a real difference in how we support and enable our people.

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