How can you communicate effectively with both security officers in the field, who use their smartphones, and with desk staff who work on their laptops? With an employee app that facilitates safe, efficient two-way communication. Here's how Brink's did it.

Brink's Solutions B.V. is a reputable global provider of secure logistics and cash management services, specializing in safeguarding valuables, currency, and other high-value assets for businesses and financial institutions. With a commitment to cutting-edge security technologies and a century-long legacy, Brink's Solutions B.V. is trusted worldwide for its comprehensive solutions in the transportation, storage, and processing of valuable goods.

The Challenge:

How can you communicate effectively with both security officers in the field, who use their smartphones, and with desk staff who work on their laptops?

Devising an effective communication strategy that caters to both their security officers in the field, who heavily rely on smartphones, and their desk staff working on laptops, is by no means easy. The need to bridge these technological preferences prompted Brink's to seek a solution that ensures communication across diverse devices and platforms within their security team.

The Solution:

An employee app that facilitates safe, efficient two-way communication.

Brink's decided to choose Speakap as the solution to this challenge. Speakap enables them to communicate quickly, specifically and, above all, safely with their colleagues. In the world of valuable transport, where quick access to the right information is crucial, Speakap offers the ideal solution.

The 'likes' and 'comments' on the mobile app demonstrate lively interactive communication, which is appreciated by the employees. Employees have the opportunity to ask questions and make suggestions, which strengthens involvement.  People are now able to understand how (fast) messages are received and how internal communication is experienced.

"Speakap facilitates two-way communication via likes, comments, suggestions, questions, which is appreciated. It is really something that is important to our employees."

Herman Vandenbossche,
Marketing & Communication Manager Brink's Solutions Belgium

 

The Results:

Increased speed and accuracy of information sharing resulting in a more engaged workforce.

After implementing Speakap, Brinks has seen significant improvements in their internal communications. The speed and accuracy with which information is conveyed has significantly increased the efficiency of their daily operations. Security officers in the field can now instantly access critical updates and instructions on their smartphones, improving the security and precision of valuables in transit.

Furthermore, the open nature of Speakap, where employees can ask questions and make suggestions, has led to greater involvement and satisfaction among staff. This successful collaboration with Speakap has helped Brink's to transform and optimize their internal communications for today's challenges.