The Human Bottom Line: Ideas to Uplevel Your Employee Listening Strategy

Your frontline is talking. Is your organization set up to hear it?

Join Rachel Medanic and Tobi Anderson on October 27 for practical techniques to connect with frontline voices and make employee listening continuous.

• 📅 Tuesday, October 27, 2026
• 🕐 10:00am PT / 1:00pm ET / 6:00pm CET
• ⏱️ 45 minutes + live Q&A
• 💻 Online, free to attend

Can't join live? Register anyway and we'll send you the recording.

About this session

The Human Bottom Line is the combination of employee sentiment, trust, and lived experience at work. Emotionally intelligent organizations understand that how connected people feel shows up directly in performance and productivity.

But where and how people work changes everything. Gallup's global research puts 70% of employee engagement down to managers: the people who are present, who know their team, and who can spot where more encouragement or guidance is needed. Managers are also the most visible position from which to model emotional intelligence for everyone around them.

For frontline teams, the picture gets harder. Many employees have no regular access to a computer, no company email address, or safety rules that keep phones off the floor during shifts. That divide is exactly why frontline listening has to be a continuous partnership instead of a survey twice a year.

In this session, Rachel Medanic and Tobi Anderson share how to connect with frontline voices, and give you techniques you can put to work in your own organization straight away.

What you'll take away

• Why employee sentiment, trust, and lived experience belong on the same line as your business results
• How managers make or break engagement, and what that means for how you equip them
• Practical ways to reach employees who have no desk, no inbox, and no phone on the floor
• How to shift from bi-annual surveys to continuous frontline listening
• Techniques you can apply in your own organization immediately

Save your seat!

Who should attend

Internal communications, HR, employee experience, and operations leaders in organizations with a large frontline or deskless workforce.

Speakers:

Rachel Medanic is an Engagement Strategist and Founder of Rachel Medanic Communications. Her work has been at the confluence of internal communications, change management, and the employee experience since 2017. Prior to that she has had previous chapters in online community building and audience creation with Cisco Systems and Intuit as well for various technology startups and non-profits.
Her work focusing on frontline and mixed workforces includes communications and change experience with: Mount Sinai Health Systems, United Rentals, Becton Dickinson, Spotify, UNICEF, Stanford Graduate School of Business, Genentech and more.
She’s a Prosci-certified Change Practitioner with additional certifications in Human-Centered Design and Facilitation from the LUMA Institute. She also has a background in emotional intelligence including conflict mediation, compassionate communication, and organizational development.
Rachel has been a presenter for Advanced Learning Institute, ICology and Staffbase, and she facilitates emotional intelligence workshops for internal and change communications professionals to help bring humanity back to office. More at: rachelmedanic.com

‍Tobi Anderson is Head of Customer Experience at Speakap and a seasoned strategist at the intersection of internal communications, employee experience, and digital workplace transformation. With 25+ years helping organizations connect, engage, and align their people, she brings equal parts practitioner expertise and people-first perspective to every stage. Tobi holds a Master's in Organizational Development and Training and currently serves as President of IABC Colorado.