NEW VIDEO ALERT!! Retailing during COVID-19 with SUITSUPPLY and DECATHLON. Watch here.
#Case Studies
The Kinepolis Group is a Belgian cinema chain formed in 1997 as a result of the merger of two family cinema groups, Bert and Claeys.
WatchHotel Okura is a luxury resort and a member of The Leading Hotels of the World, with over 380 guest suites. The hotel’s staff totals over 500 members, and growing. The organization is tasked with ensuring world-class service across the hotel’s 4 on-site Michelin star restaurants, conference and banquet facilities, spa, and guest suites.
WatchIf you've ever enjoyed a serving of 'bitterballen' or croquettes, chances are they were made by Van Geloven. With iconic Dutch brands such as Mora, Van Dobben and Kwekkeboom in its portfolio, Van Geloven is the largest snack manufacturer in the Benelux.
WatchLuxury bath, body, and home brand, Rituals quickly became a successful global business. How? By prioritizing their customer experience and launching Speakap which has allowed the company to get much closer to their global staff and improve their productivity and retention.
WatchGrupo Claror has around a thousand employees throughout Catalonia. Approximately 80% of Claror's workforce is non-desk and decentralized, with several even working across multiple venues.
WatchHudson's Bay, a chain of 90 department stores, boosts customer experience and tackles an onboarding challenge across continents with Speakap.
WatchBilly’s Bakery is an iconic neighborhood bakery chain providing baked goods, such as their famous Ice Box Cake and Red Velvet Cupcakes. Started by two friends in 2003 with the idea of bringing back the feeling of a 1940s era shop, making fresh items daily from scratch and providing the feeling of genuine hospitality.
WatchPlanning for The Next Phase in Your Crisis Communication Strategy
Crisis Communications Essentials: Webinar Highlights
How to Effectively Communicate with Your Employees During Crisis (+ Free Infographic)