Hotel Okura

About Hotel Okura Amsterdam

Industry: Hospitality
Location: Amsterdam

 

Hotel Okura is a luxury resort and a member of The Leading Hotels of the World, with over 380 guest suites.

The hotel’s staff totals over 500 members, and growing. The organization is tasked with ensuring world-class service across the hotel’s 4 on-site Michelin star restaurants, conference and banquet facilities, spa, and guest suites. 

The challenge

Communicating with a large, guest-facing, non-desk workforce was daunting. For help with its mobile employee communications, Hotel Okura turned to Speakap seeking to:

• Move away from disjointed channels, like email and Whatsapp
• Create an inclusive internal community where employees feel heard
• Align both frontline and home office teams through effective, secure, and timely internal dialogue
• Reliable and scalable communications for deskless workers