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Hotel Okura

 
HotelOkuraAmsterdam

About Hotel Okura Amsterdam

Industry: Hospitality
Location: Amsterdam


 

Hotel Okura is a luxury resort and a member of The Leading Hotels of the World, with over 380 guest suites.

The hotel’s staff totals over 500 members, and growing. The organization is tasked with ensuring world-class service across the hotel’s 4 on-site Michelin star restaurants, conference and banquet facilities, spa, and guest suites. 

 

 

The challenge

 

Communicating with a large, guest-facing, non-desk workforce was daunting. For help with its mobile employee communications, Hotel Okura turned to Speakap seeking to:

 

  • Move away from disjointed channels, like email and Whatsapp
  • Create an inclusive internal community where employees feel heard
  • Align both frontline and home office teams through effective, secure, and timely internal dialogue
  • Reliable and scalable communications for deskless workers


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The results

 

After researching internal communication mobile apps and then implementing Speakap’s web and mobile employee communication app, employee satisfaction, productivity, and retention rates soared. Hotel Okura achieved the following results after deploying the Speakap mobile app for employee engagement:

 

  • 90% user adoption, with 60% of users active daily on average
  • The average user logs in 5 times daily, spending 45 seconds per visit
  • +90% mobile usage vs. desktop
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