Speakap wins award ‘Best Retail Innovation 2017’
March 10, 2017
We’re proud and grateful! Last night, Speakap has won the ABN Amro Award ‘Best Retail Innovation 2017’ in The Netherlands. Our internal social platform has been praised by Dutch retail professionals.
The Best Retail Innovation Award is part of the concept ‘ABN AMRO Retailer of the Year’ and is meant for the most innovative idea in the Dutch retail sector. Independent judges nominated three innovations by judging their innovative capacity and applicability. After pitches of three nominees, the audience selected Speakap as the winner. 3DAboutme and Count3r finished second and third.
This award is a beautiful recognition of our achievements in the retail market. Our goal is to make sure that retailers, and other non-desk sector players, have the best internal communications environment possible. So that everybody is engaged and collaborating optimally, from the management to the front-line employees. Resulting in organizations that deliver top-quality customer experiences.
We have over three hundred customers, that account for more than one hundred thousand users. Our customers include, among others, Rituals, Media Markt, Pathé, Kinepolis, Schiphol, NS and De Bijenkorf. We started in The Netherlands and have expanded to Germany, Spain and Belgium. We will soon enter more markets.
On average, eighty percent of the staff members are actively using the platform within a month, said our co-founder Erwin van der Vlist during his pitch yesterday. “They log in three times a day.” He considers the award ‘Best Retail Innovation 2017’ as a great support for further international expansion. We all do!
Do you know that scientific research shows that frontline employees should craft their job in ways that they can experience more autonomy, engagement from colleagues and self-development? Employees who do, are more energetic, dedicated and determined to stay at the company. And do you also know that scientific research shows that sales and service associates can only create a great customer experience if they can share their thoughts and emotions with colleagues? The existence of an ’emotional social network’ has significant impact on employee turnover and the level of customer service.
Speakap is the number one social platform for internal communications and ‘Best Retail Innovation 2017‘. It’s built for the needs of the current and next generation of frontline employees, offering the same open and interactive experience as their personal social media. Speakap reinforces internal engagement, internal knowledge sharing and company news consumption. Its EU-data privacy compliant platform, utilized by Media Markt, Rituals, Nikon, Hudson’s Bay, InterContinental Hotels, Schiphol Airport and G-Star, also functions as a work hub by providing 3rd party solutions such as expense reporting, scheduling and e-learning apps.
Speakap’s aim is to enable frontline employees to work better together and engage and align with the company’s management and strategy. Its mobile application and push notifications meet an essential need in frontline industries such as the retail, hospitality, entertainment, manufacturing and healthcare market. Frontline employees often don’t have access to work e-mail and don’t use desktop computers. But they do have a smartphone. Our data show that 80% of our network members actively use Speakap within a month and connect three times a day, mostly in the morning and the evening.