Insights | Matt Warnock

We help leaders build and manage their global (frontline) teams with employee engagement tips, market insights, and success stories. How do you reach the full potential of your workforce? Find out here.

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5 Crisis Communications Lessons from Starbucks

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Last April, the global coffee giant Starbucks was sucked into a conversation about racial bias when an incident took place at one of their Philadelphia restaurants. The manager of the unit accused two African-American men of trespassing; police were called, the men were wrongly arrested, and the outcry was nationwide.

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12 Employee Recognition Quotes From Titans

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Why can you draw inspiration from these employee recognition quotes? Because in today’s hyper-competitive business landscape, customer obsession has become the most repeated phrase in boardrooms the world over. If you can predict what the customer wants, and provide a seamless customer experience, then you can stand out and win in this fierce environment.