10 Employee Engagement Quotes from Titans

In today’s day and age, employee engagement is everything for company growth. And that’s especially true for frontline employees. Customer-facing (frontline) employees who are happy, bring the company more profit – especially when they’re motivated and well-informed. If the workforce is aware of products and services, they’re able to provide a seamless customer experience, which naturally makes you stand out from the competition.

And industry leaders get it. In fact, they’ve understood that in order to succeed, large amounts of energy and focus need to be spent on engaging employees to see a boost in productivity and performance. The reward? A stronger brand identity that resonates among customers, and gives them the customer satisfaction they expect to receive.

But don’t take my word for it, and instead, hear it from some of the top minds in leadership. I’ve gathered ten quotes to show you why employee engagement is important for business.

#1
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”

Richard Branson, founder of The Virgin Group

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#2
“It's about getting the best people, retaining them, nurturing a creative environment, and helping to find a way to innovate.”

Marissa Mayer, co-founder of Lumi Labs, former CEO of Yahoo!

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#3
“An employee’s job is to give his or her best work every day. A manager’s job is to give the employee a good reason to come back to work tomorrow.”

Liz Ryan, CEO and founder of Human Workplace

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#4
“Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’ expectations of management.”

Howard Schultz, former CEO and chairman of Starbucks Coffee

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#5
“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow… It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.”

Jack Welch, former CEO of GE

How Hotel Okura manages Employee Engagement

#6
“To win in the marketplace you must first win in the workplace.”

Doug Conant, CEO of Campbell’s Soup

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#7
“Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.”

Anne M. Mulcahy, former CEO of Xerox

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#8
“Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They’re absolutely free and worth a fortune.”

Sam Walton, founder of Walmart

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#9
“You’ll attract the employees you need if you can explain why your mission is compelling: not why it’s important in general, but why you’re doing something important that no one else is going to get done.””

Peter Thiel, Venture Capitalist

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#10
“Always treat your employees exactly as you want them to treat your best customers.”

Stephen R. Covey, author and speaker

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