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Case study

Learn how London's leading catering firm with over 570 employees connects their workforce with Speakap


About Vacherin

Industry: Hospitality
Location: London, UK
Number of employees: 570


The challenge

Of all Vacherin's employees just 30 employees are based at the head office and the rest are scattered across the 45 contract locations that the catering firm services across the British capital. No two contracts are alike, with the staff per contract ranging from three to 70. The workforce consists of managers, chefs, waiters, baristas, and front-of-house employees. Only site managers have access to business computers.

The only company-wide communication channel was an internal website that held documents and sent out an employee newsletter by email; however open rates of the email were low and the marketing team wanted a channel that was both real time and two way.


The solution

When looking for a platform to help them achieve their objectives, Vacherin had a very specific set of criteria. They wanted to work with a full-service provider so there’d be absolutely no IT ask on their side. It had to be mobile-first to reach their highly-dispersed workforce.

They wanted a platform that was user-friendly and not overly complex to use or manage. With employees from 45 countries, they needed an extremely visual app. Finally, they wanted a platform that could have the Vacherin branding to create an integrated experience of their organization. After looking at all the available options, Vacherin opted for Speakap’s white-label option, calling it VachChat.


The results

Currently, Vacherin’s main use for Speakap is for News Updates, informing employees about new contracts being signed with venues; for sharing events and training opportunities with employees; for recognition such as images of the employee of the quarter, or posts from the senior leadership; and creating events like cooking or barista competitions. Plus, employees enjoy sharing images of their locations, new recipes and latest creations.


  • 5.7 check-ins per person per day
  • Avg 50 seconds per visit
  • 75% uptake in first two months

Download Vacherin case study


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