Retail Franchise relationships
The Challenge: Crisis? And how can we be present 24/7? Domino's was and still is in a great position to meet the world's massive demand for pizza. However, when the pandemic hit, real-time messaging across teams became extremely important. Sharing COVID updates and monitoring progress through an employee hub was vital to keep employees hungry for work!
The Challenge: Scattered channels made communication impossible Shell was looking to bring together its employees who primarily work around-the-clock shifts. Their retailers (Franchisee), station employees, and office personnel make up the 3 layers of Shell's organization. Each service station has its own team with its own communication channel. It used to take corporate a week (!) to gather information from service stations, format it into newsletters, and distribute it.
“We serve the most demanding consumers in the world, so education and training of our employees is key. We use Speakap to share principles, instructions, feedback learnings, and standards of performance. It not only drives the team productivity, but it enhances the service we offer to our customers.”
Founded in 1973, McColl's Retail Group is a British convenience shop and the largest newsagent operator in the United Kingdom.
Morleys is a family-run retail chain comprising eight department stores, primarily scattered in and around London. Founded in 1897, every store plays a central role in its local community.
