Hotel Okura is a luxury resort and a member of The Leading Hotels of the World, with over 380 guest suites.
The hotel's staff totals over 500 members and growing. The organization is tasked with ensuring world-class service across the hotel's 4 on-site Michelin star restaurants, conference and banquet facilities, spa, and guest suites.
Connect a dispersed workforce with fast and reliable employee communication
Communicating with a large, guest-facing, non-desk workforce was daunting. Hotel Okura wanted to improve its employee communications and:
Move away from disjointed channels, like email and Whatsapp
Create an inclusive internal community where employees feel heard
Align both frontline and home office teams through effective, secure, and timely internal dialogue
Create reliable and scalable communications for deskless workers
A mobile-first employee app that works for everyone
After researching internal communication mobile apps, Hotel Okura decided to implement Speakap’s employee communication app with a vision to increase employee satisfaction, boost productivity, and and control retention.
Let the number speak for themselves
90% user adoption, with 60% of users active daily on average
The average user logs in 5 times daily, spending 45 seconds per visit