Speakap the Blog

One of the biggest challenges in improving the customer experience is the implementation of managerial strategies at the frontline. Putting employees first is the key to satisfied customers. A good example of how the customer experience really can make a difference and what a large role frontline employees play in creating this experience, is what … Continued

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Getting disengaged employees on board

Disengaged employees are costing organizations a lot of money, for two reasons: Employee turnover costs and lost productivity. Employee engagement is often measured by evaluating individual effort and performance. While highly engaged employees put in more effort, are willing to invest more of themselves in their work and go that extra mile, disengaged employees are less productive and far more likely to leave the company.

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An organizational transformation can only be successfully undergone if frontline managers and personnel are actively engaged. In order to boost engagement, the company needs to clearly communicate their transformation objectives and company goals and keep their frontline employees up to date on the current situation.

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Engaged employees are passionate about their job, align with the company’s values and vision and make innovative problem solvers and great colleagues. Actively disengaged employees in turn, can seriously harm the company and in the long-term the economy.

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Staff engagement and the well-being of frontline personnel in healthcare have a significant impact on the quality of patient care. Empowering and engaging staff will not only improve the efficiency, but also the financial performance of an organisation. A study shows how frontline staff feels disempowered and overworked, despite the positive outlook of managers.

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Organizations spend nearly 750 million dollars every year on improving employee engagement. However, when managers are asked what employee engagement means, the answers vary widely.

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