Confirmed: internal social media drive engagement, save costs and time

July 14, 2017

We don’t have to hire a research company such as Forrester or Gartner to prove what we already experience. A study of the German Macromedia University, conducted in 2016, confirms that internal social media truly drive employee engagement and save time and money.

Its survey was conducted in more than 500 German companies across different hierarchy levels. The results were compared with a similar study that was realized by the same authors in 2013. The results have to been seen in the context that the use of internal social media in German companies has doubled since 2013, although it still involves only about every fifth German company.

For the study discussed within this article, scientist Holger Sievert of Macromedia University worked closely together with Internal Communications Manager Christina Scholz from Continental AG. They concluded the following:

1. Internal social media are an important tool to engage employees to actively play a part in the company

communication internal social media
Fig. 1. “Presumably the communication in your company will change due to internal social media. Which of the following statements do you agree with?” n = 574 (2013); n = 559 (2016).

While 12.2 percent said that internal social media played an important or very important role at the same hierarchy level in 2013, 20.4 percent of the participants stated the same in 2016. Across different hierarchy levels the value jumped from 11.9 percent (2013) to 20.8 percent (2016).

2. Internal social media ease the flow of communication and collaborative work, which facilitates stronger engagement

internal social media participation collaboration workflow
Fig. 2. “Which positive effects in the company can be reached through social media at the workplace of the future?” n = 581 (2013); n = 558 (2016).

3. To successfully establish internal social media and engage employees, flat hierarchies and open interaction are desirable.

culture acceptance internal social media
Fig. 3. “What has to change in your corporate culture so that internal social media will be accepted more intensively?” n = 581 (2013); n = 553 (2016).

As the report states: “Enterprise Social Networks are one tool via which managers and leaders are able to communicate with their employees directly and uncomplicatedly, and eventually become more engaged with them. This can be supported by different functions offered by social media, such as direct communication that is not time-delayed, less formal criteria as well as the chance to communicate across different hierarchy levels.”

“This is especially attractive for employees when one compares it with speaking to their boss in a short meeting. Using social media can avoid disappointment on the part of employees, as they get direct feedback, which increases their motivation to engage more strongly with the company’s processes.”

4. Internal social media can be used to drive employee engagement by including appointees in decision-making processes. Managers must function as a role model concerning the use of internal social media.

transparency-participation open-mindedness
Fig. 4. “Which of these changes would you expect for your company due to the use of internal social media?” n = 576 (2013), n = 559 (2016).

As the report states: “Corporate changes like the implementation of new social tools is not the only area in which the management board needs to be a role model to their employees. In fostering a strong corporate culture and being engaged, managers also act as an example to their workforce. Employees become more engaged when they see that their leaders are. However, the study does show that the participants working in corporate governance still need to notice the high importance of them acting as an example to their employees. Other departments like communications and R&D value this aspect even more strongly.”

“Moreover, in order to truly engage all employees, directors need to make sure that all appointees are reached with internal social media and that the respective message is clearly identified, given that the study shows that employees working on a lower hierarchy level do not feel that internal social media are used for leadership tasks.”

5. A strong trust culture fosters employee engagement, when internal social media are implemented.

trust through engagement esn internal social media
Fig. 5. Role of social media in companies according to trust-based corporate culture. n = 555; all values in percent for top box (=“important role”/“very important role”); Cramer’s V = 0,125-0,154; Significance = 0,000–0,004.

As the report states: “The general question concerning the importance of trust for the successful work with Enterprise Social Networks is viewed as important or very important by a majority of 88.3 percent. That underlines that certain corporate cultural conditions as well as a particular mindset must be in place in order to engage employees with new communication tools. Comparing the different departments, internal communications and the management board have an even higher regard for trust as an important factor concerning the work with internal social media (96.0 percent and 91.2 percent).”

The overall conclusion:

“The empirical results of this paper have shown that internal social media as a form of digital employee engagement can play an effective role to support employee engagement in general. Engagement also results in business benefits like cost and time savings. Certain cultural criteria such as trust, slightly flatter hierarchies and leaders acting as role models can greatly facilitate this process.”

“In summary, it is clear that Enterprise Social Networks will determine the corporate internal communication tools in the near future. Companies should now prepare themselves and self-define their corporate culture and goals in order to effectively unlock all the available benefits in terms of employee engagement.”

About Speakap

Speakap is the number one social platform for internal communications. Offered optionally as a branded platform, it’s built for the needs of the current and next generation of frontline employees, offering the same open and interactive experience as their personal social media. Speakap reinforces internal engagement, internal knowledge sharing and company news consumption. Its EU-data privacy compliant platform, utilized by Media Markt, Rituals, Nikon, Hudson’s Bay, InterContinental Hotels, Schiphol Airport and G-Star, also functions as a work hub by providing 3rd party solutions such as expense reporting, scheduling and e-learning apps.

Do you know that scientific research shows that frontline employees crafting their job are more engaging with colleagues and get better in their jobs? Employees who do, are more energetic, dedicated and determined to stay at the company. And do you also know that scientific research shows that sales and service associates can only create a great customer experience if they can share their thoughts and emotions with colleagues? The existence of an ’emotional social network’ has significant impact on employee turnover and the level of customer service.

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